Looking to improve your Business Communications?
OUR GREAT-VALUE TELEPHONY SOLUTIONS HELP YOUR TEAM COMMUNICATE MORE EFFECTIVELY WHILST REDUCING YOUR MONTHLY COSTS.
About JANE AUSTEN’S HOUSE
Jane Austen’s House is the most treasured Austen site in the world. This inspiring Hampshire cottage is where Jane Austen lived for the last eight years of her life and where her literary genius flourished. It is here that she wrote all six of her globally beloved novels: Sense and Sensibility, Pride and Prejudice, Mansfield Park, Emma, Northanger Abbey, and Persuasion.
Today, the house is a cherished museum with an unparalleled collection of Austen treasures, including furniture, paintings, personal letters, first editions of her novels, cherished jewelry, portraits of her friends and family, and the tiny writing table where she penned her masterpieces. The house remains open to the public year-round, offering visitors a unique glimpse into the very place where literary history was made.
The Challenge.
With the deadline of the PSTN shut-off looming in 2025, the team at Jane Austen’s house realised that there was an imminent need to move away from their legacy phone system to a modern, digital, Voice over IP solution.
Whilst their current system was previously fit for purpose, with all of the changes happening in the world it was time for a more flexible, cloud-based approach.
This was crucial for preventing any disruption to the public during bookings and enquiries, and for enabling the team to continue communicating effectively among themselves.
Because of the situation and operation of the House, remote working and mobility were crucial, as well as the flexibility to set system greetings and changes quickly and easily. The solution needed to enable seamless communication all around, both on-site and remotely.
The Solution.
When we met with Susan Rayner, the Head of Commercial & Visitor Experience, we discussed what they wanted their new system to achieve. We then worked closely with Susan and the team, building and demonstrating the operation of the required options for the solution.
We collaborated closely with Susan and her team to build and demonstrate all the features they required of the solution.
After several meetings, an ideal outcome was reached that would meet all of their requirements. Tetra Networks deployed a Wildix cloud-based Unified Communications platform to replace their old system.
This also served as a centralised auto attendant that’s able to sort and identify calls, directing them to the correct staff member so they can be answered appropriately.
The End Result.
The resulting changes have significantly improved both the visitor’s call experience and increased the efficiency of their staff.
As well as the call flow distribution mentioned above, web-based collaboration tools were also implemented, allowing staff to access contacts, dialling, call history, call recordings, voicemail and more, all directly from their computers.
It was a genuine honour for the Tetra team to have the chance to work with such a significant part of British history, and pleasing to see that their new phone system has significantly improved communication.
Jane Austen’s House staff can now manage communications effortlessly, whether they are on-site or working remotely, thanks to the advanced features of the Wildix cloud-based platform.
The centralised auto attendant ensures efficient call routing, directing calls to the appropriate staff member and improving the overall visitor experience.
The new system offers the flexibility to quickly adjust greetings and settings, adapting to changing needs and future growth without disruption.
The modernised system has significantly boosted staff productivity, reducing the time spent managing calls and improving internal communication.
Testimonial
“These new tools and the flexibility the system offers us are key to our improved call handling supported by very positive visitor and client feedback.”
Head of Commercial & Visitor Experience
Jane Austen’s House
Looking to improve your Business Communications?